Privacy Policy

Last Updated: February 7, 2025

ZAS Field Tracking ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application designed for employee route tracking and field sales management.

Please read this Privacy Policy carefully. By using our application, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

1. Information We Collect

1.1 Personal Information

When you register and use our app, we may collect:

• Account Information: Name, email address, phone number, employee ID
• Login Credentials: Username and encrypted password
• Profile Information: Job title, department, manager information
• Company Information: Organization name, branch/office location

1.2 Location Information (Background Collection)

Our app collects precise location data for employee route tracking purposes. This is a core feature of the application.

What We Collect:

• Precise GPS Coordinates: Latitude and longitude of your device location
• Collection Frequency: Every 5 minutes during active tracking
• Collection Hours: Only during configured work hours (typically 9:00 AM - 10:00 PM, Monday through Saturday)
• Background Collection: Location data is collected even when:
  • The app is running in the background
  • The app is closed or minimized
  • Your device screen is locked
  • You are using other apps
• Additional Context Data:
  • Timestamp of each location update
  • Device battery level
  • Location accuracy/precision
  • Movement speed (if available)

How Location Tracking Works:

• Tracking begins only after you explicitly consent and start the tracking feature
• A persistent notification is displayed whenever tracking is active
• The notification includes a "Stop Tracking" button for immediate control
• Tracking automatically pauses outside configured work hours
• Tracking resumes automatically when work hours begin (if previously enabled)
• The service may automatically restart if stopped by the system to ensure continuous tracking during work hours

1.3 Device Information

• Device Identifiers: Device model, operating system version, unique device ID
• App Usage Data: Features used, time spent in app, interaction patterns
• Battery Status: Battery level collected with each location update
• Network Information: Mobile network operator, connection type (WiFi/cellular)

1.4 Work-Related Information

• Check-in/check-out times
• Customer visit records
• Sales activities and reports
• Route history and travel patterns
• Work hour compliance data

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Employee Route Tracking

• Monitor field sales routes and activities during work hours
• Track employee movements for performance evaluation
• Verify customer visits and field work completion
• Generate route reports for management review
• Analyze travel patterns and optimize route planning

2.2 Safety and Security

• Ensure employee safety during field work
• Provide emergency location information if needed
• Monitor for unusual activity or potential issues
• Verify employee work locations and attendance

2.3 Performance Management

• Evaluate employee productivity and efficiency
• Generate performance reports and analytics
• Track work hours and attendance
• Calculate travel distances and time spent in field

2.4 App Functionality

• Provide and maintain the app's core features
• Send notifications about tracking status and app updates
• Troubleshoot technical issues
• Improve app performance and user experience

2.5 Communication

• Send administrative notifications about your account
• Respond to your inquiries and support requests
• Provide updates about app features and changes
• Communicate company policies or work-related information

3. Background Location Service Auto-Restart

Why Auto-Restart is Necessary:

• Android may stop background services to conserve battery or free up memory
• Continuous tracking is essential for accurate route monitoring
• Auto-restart ensures you don't miss location updates during work hours
• This is standard practice for employee tracking and navigation apps

Your Control Over Auto-Restart:

• You must explicitly enable tracking - it never starts automatically on its own
• You can permanently stop tracking at any time by:
  • Tapping "Stop Tracking" in the persistent notification
  • Disabling tracking from the app settings
  • Logging out of the application
• Once you stop tracking, auto-restart will not occur
• The service only restarts if you have previously enabled tracking and it remains enabled

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Within Your Organization

• Management and Supervisors: Your location data and work reports are accessible to authorized managers and supervisors within your company
• HR Department: For attendance tracking, performance evaluation, and administrative purposes
• IT Administrators: For technical support and system maintenance

4.2 Service Providers

• Cloud Hosting: We use secure cloud servers to store data
• Analytics Services: To analyze app performance and usage patterns (anonymized data only)
• Technical Support: Third-party services that help us maintain and improve the app

Note: All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Legal proceedings or investigations
• Protection of our rights, property, or safety

4.4 Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

5.1 Where We Store Your Data

• Location Data: Stored on secure company servers
• Account Information: Encrypted and stored in our database
• Local Cache: Some data may be temporarily cached on your device

5.2 Data Retention

• Location History: Retained for [90 days / 6 months / duration of employment] or as required by company policy
• Account Information: Retained while you are an active employee
• Deletion After Employment: Data is deleted or anonymized within [30/60/90] days after employment termination, unless required to be retained for legal or compliance purposes

5.3 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted during transmission (HTTPS/TLS) and at rest
• Access Controls: Strict role-based access controls limit who can view your data
• Authentication: Secure login with password protection
• Regular Audits: Periodic security assessments and updates
• Server Security: Firewalls, intrusion detection, and monitoring systems

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Location Tracking Control

You have complete control over location tracking:

• Start Tracking: You must explicitly consent and manually start tracking
• Stop Anytime: Tap "Stop Tracking" in the notification to immediately disable tracking
• View Status: Check tracking status in the app at any time
• Notification: A persistent notification shows when tracking is active

6.2 Access Your Data

You have the right to:

• Request a copy of your location history and personal data
• View your route reports and work activity logs in the app
• Request information about how your data is being used

6.3 Correct Your Data

• Update your profile information in the app settings
• Request correction of inaccurate or incomplete data
• Contact your administrator or HR for account updates

6.4 Delete Your Data

• Request deletion of your location history (subject to company retention policies)
• Delete your account (may affect your employment status - consult HR)
• Note: Some data may need to be retained for legal or compliance purposes

6.5 Export Your Data

• Request an export of your location data and work reports
• Receive data in a commonly used, machine-readable format

6.6 Opt-Out Limitations

Important: Location tracking is a mandatory requirement for using this app as a field employee. If you choose to disable tracking permanently:

• You may not be able to use certain app features
• Your employer may require tracking as a condition of employment
• Consult with your HR department before opting out

7. Permissions Required

Our app requires the following Android permissions to function:

7.1 Location Permissions

• ACCESS_FINE_LOCATION: To get precise GPS coordinates
• ACCESS_COARSE_LOCATION: For approximate location (fallback)
• ACCESS_BACKGROUND_LOCATION: To collect location when app is in background or closed (Android 10+)
  • You will be prompted to select "Allow all the time" for continuous tracking
  • This is essential for route tracking during work hours

7.2 Other Permissions

• FOREGROUND_SERVICE: To run the tracking service with a persistent notification
• POST_NOTIFICATIONS: To display tracking status notifications (Android 13+)
• INTERNET: To send location data to company servers
• RECEIVE_BOOT_COMPLETED: To restart tracking after device reboot (if previously enabled)
• REQUEST_IGNORE_BATTERY_OPTIMIZATIONS: To request exemption from aggressive battery optimization (optional, improves reliability)

8. Children's Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. This app is designed exclusively for employees of our organization who are at least 18 years old.

If we become aware that we have collected information from someone under 18, we will take steps to delete that information immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Make Changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via in-app notification or email
• Continued use of the app after changes constitutes acceptance of the updated policy
• You can review the current policy at any time at: https://zasbd.com/zas/privacy_policy.html

10. Third-Party Links and Services

Our app may contain links to third-party websites or services (e.g., map providers, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Your Consent

By using this app, you consent to:

• Collection of your location data as described in this policy
• Background location tracking during work hours when enabled
• Automatic restart of the tracking service if stopped by the system
• Sharing of your location data with authorized personnel in your organization
• Storage and processing of your information as described herein

You provide explicit consent by:

• Accepting this Privacy Policy during app registration
• Granting location permissions when prompted
• Clicking "Start Tracking" in the tracking confirmation dialog

14. Additional Rights (Depending on Your Location)

14.1 For European Economic Area (EEA) Users

If you are located in the EEA, you have additional rights under GDPR:

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

14.2 For California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of personal information
• Not be discriminated against for exercising your privacy rights

Note: We do not sell your personal information to third parties.

15. Compliance and Certifications

We are committed to complying with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR) - for EEA users
• California Consumer Privacy Act (CCPA) - for California residents
• Personal Data Protection Act - for Bangladesh users
• Google Play Developer Program Policies
• Android Location Permissions Best Practices

---

Acknowledgment: By using ZAS Field Tracking, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

© 2025 ZAS Bangladesh. All rights reserved.
Version 1.0 | Last Updated: February 7, 2025